Customer Service Online Training

Customer Service Online Training

Course Information




Certificate Included


Skill Level







Course Overview

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it is consistent across your business? What are the benefits of delivering great customer service?

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions.

who is this course for?

This Customer Service online course will start by making it clear exactly what we mean by customer service, and why it is so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

For candidates that want to add more qualifications to their CV our Leadership Skills and Developing Teamwork courses are ILM approved and can provide them with a recognised qualification.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient, and cost effective meaning you can progress through the modules at your own pace and in your own time, so you can fit the training in around your work and personal life.

Training is approved by:

Why Choose Us

Sherwood knowledge are an established training provider delivering on-site and online training courses.

  • ACCESSIBLE: training can be taken using your smartphone, tablet, laptop, or pc
  • FREE TRIAL: take the first module for free and make sure it is the right course for you
  • INTERACTIVE: easy to follow video tutorials with three chances to take the test again
  • STOP/START TRAINING: pause the course and pick up again later from where you left it

Course Modules

1: About the Course
Pass % Required 70%
2: What is Customer Service
Pass % Required 70%
3: The Goals of Great Customer Service
Pass % Required 70%
4: Discovering and Understanding Customer Needs
Pass % Required 70%
5: Delivering Maximum Levels of Customer Service
Pass % Required 70%
6: Making Customers Feel Great from the Start
Pass % Required 70%
7: Communication Skills
Pass % Required 70%
8: Non-verbal Communication and Body Language
Pass % Required 70%
9: Dealing with Customer Complaints
Pass % Required 70%

Choose Your Next Step:

Try before you buy
Take the first module for free. No card required.
Ready to proceed?
You can start this course right away.